FAQs

Welcome to the AUTO LIFT FAQ page. We have compiled a list of the most common questions regarding our heavy equipment, freight shipping, and return policies. If you need further assistance, please reach out to our support team!

Shipping & Freight Delivery

1. Where do you ship to? Currently, we ship exclusively to addresses within the contiguous United States.

2. How much does shipping cost? We offer 100% Free Standard Freight Shipping on all domestic US orders. There are no hidden freight charges or minimum purchase requirements.

3. How long will it take to receive my equipment? Our total delivery timeframe is generally between 5 to 9 business days. This is broken down into:

Processing Time: 1 to 3 business days to prepare and crate your heavy machinery.
Transit Time: 4 to 6 business days for the LTL freight carrier to deliver your order.

4. How is heavy equipment delivered? All large items (car lifts, tractors, excavators) are shipped via LTL (Less Than Truckload) Freight. The carrier will call you at the phone number provided at checkout to schedule a specific delivery appointment. An adult must be present to sign for the delivery.

5. How do I unload the equipment from the truck? Standard LTL freight delivery is "curbside." Because of the extreme weight of these products, you will need a forklift, tractor with forks, or a loading dock to unload the equipment from the back of the semi-trailer. If you do not have unloading equipment, please contact us immediately after placing your order to see if a liftgate service can be added to your route.

6. What should I do if my equipment arrives damaged? You must thoroughly inspect your freight before signing the delivery receipt (Bill of Lading). If you notice any damage to the crating, the machinery, or missing parts, you must explicitly note "DAMAGED" on the driver's receipt before signing. Take clear photos and contact us immediately at info@autoliftus.shop so we can arrange a replacement.

Returns & Refunds

7. What is your return policy? We offer a straightforward 30-Day Money-Back Guarantee. You have 30 days from the date your order is delivered to request a return. The equipment must be unused, uninstalled, and in its original packaging and condition.

8. Do I have to pay for return freight? No. We offer Free Returns for all our US customers. Once your return is approved, we will provide you with a pre-paid return freight shipping label and pickup instructions.

9. How long does it take to process a refund? Once we receive and inspect your returned equipment at our Marshall, TX facility, we will process your refund within 7 days. The funds will be automatically credited back to your original payment method.

Products & Installation

10. Do you provide installation services for car lifts? We are a direct-to-consumer distributor and do not offer in-house installation services. All of our car lifts come with detailed installation manuals. We highly recommend hiring a certified local automotive equipment installer to ensure your lift is set up safely and correctly to local building codes.

11. What are the concrete requirements for installing a 2-post lift? Most standard 2-post lifts require a minimum of 4 inches to 6 inches of reinforced concrete (minimum 3000 PSI) that has been cured for at least 28 days. Please check the specific product manual for your exact lift's requirements before installation.

Orders & Payments

12. What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club), as well as digital wallets like Apple Pay and Google Pay.

13. Can I cancel my order? If you need to cancel your order, please call us immediately at +1 (337) 243 5986. If the freight has not yet left our warehouse, we can cancel it for a full refund. If the heavy machinery is already in transit, it cannot be canceled, but you can process it as a return under our 30-Day Free Return policy once it arrives.

Contact Us

14. How can I get in touch with customer service? We are here to help! You can reach our US-based dispatch and support team via:

Email: info@autoliftus.shop
Business Hours: Monday - Friday, 9:00 AM to 5:00 PM (CT)