Refund policy
At AUTO LIFT, your satisfaction is our top priority. We stand behind the heavy-duty equipment we sell and offer a straightforward, hassle-free return process for our customers.
30-Day Money-Back Guarantee
We offer a comprehensive 30-Day Return Policy. You have 30 days from the date your item is delivered to request a return and receive a full refund. If 30 days have passed since your delivery, we unfortunately cannot offer a refund or exchange.
Free Returns
We believe that returning a product should be as simple as buying one. We offer Free Returns on all domestic US orders. There are no hidden restocking fees, and we will provide you with a pre-paid return shipping label to send the equipment back.
Eligibility for a Return
To be eligible for a return, your item must meet the following conditions:
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The item must be in the exact same condition that you received it.
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It must be unused, uninstalled, and free of any damages, grease, or signs of wear.
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It must be returned in its original packaging with all manuals, hardware, and accessories included.
How to Initiate a Return
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Contact Us: Email our support team at info@autoliftus.shop with your order number and the reason for your return.
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Receive Your Label & Instructions: Once approved, we will email you a pre-paid return shipping label along with specific freight packaging instructions.
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Ship It Back: Securely pack your item. All returns must be sent to our official returns facility: AUTO LIFT Returns 1700 DEE MULLIKIN RD MARSHALL, TX 75672, USA
Refund Processing Time (7 Days)
Once your return is received and inspected at our Marshall, TX facility, we will send you an email to confirm receipt.
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If your return is approved, your refund will be processed immediately.
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A credit will automatically be applied to your original method of payment within 7 days.
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Please note: Depending on your credit card company or bank, it may take a few additional business days for the funds to officially post to your account.
Damaged or Defective Equipment
If your lift or equipment arrives damaged or defective from transit, please contact us immediately at info@autoliftus.shop. Please take photos of the damaged freight (and the packaging) before signing for it if possible. We will happily arrange for a free replacement or a full refund at no cost to you.